1MaxExchange (“we,” “our,” “us”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share information when you use our website, mobile app, and related services (collectively, the “Service”).
By using the Service, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the Service immediately.
We may collect the following categories of information:
Account Information: Email address, username, password, and authentication details when you sign up.
Transaction Inputs: When you manually log transactions, including asset type, quantity, buy/sell price, and notes.
Support Requests: Any information you provide when contacting us via email, chat, or help desk.
Device & Log Data: IP address, device type, operating system, browser type, time zone, and language settings.
Usage Data: Pages viewed, features accessed, clicks, and interaction timestamps to improve our services.
Cookies & Tracking: We use cookies, local storage, and similar technologies for session management, analytics, and customization.
Public Wallet Addresses: If you connect a wallet, we store the public address(es) to retrieve portfolio and transaction data.
Portfolio Holdings & Activity: We access on-chain and exchange API data to display balances, prices, and transaction history.
We never request or store your private keys or seed phrases.
We use the collected information to:
Provide, maintain, and improve the Service.
Display your portfolio, market data, and analytics.
Send service updates, alerts, and notifications you opt into.
Conduct troubleshooting, customer support, and bug fixing.
Ensure security, prevent fraud, and enforce our Terms of Use.
Analyze usage trends and improve product performance.
If you are located in the EEA, UK, or other regions with similar laws, we rely on the following legal bases:
Performance of a contract (providing the Service).
Legitimate interests (service improvement, security).
Compliance with legal obligations.
Consent (where applicable, e.g., marketing emails).
We do not sell your personal data. We may share information with:
Service Providers: Hosting, analytics, and security vendors who operate under confidentiality agreements.
Blockchain APIs & Data Providers: To retrieve token balances, market data, and historical transactions.
Legal Authorities: If required by law or to protect our rights and users’ safety.
Business Transfers: In case of a merger, acquisition, or asset sale, your information may be transferred.
We retain your information only as long as necessary to:
Fulfill the purposes outlined in this Privacy Policy.
Comply with legal obligations.
Resolve disputes and enforce agreements.
You may request deletion of your account and associated data at any time.
Depending on your location, you may have rights under data protection laws, including:
Access: Request a copy of your personal data.
Correction: Request corrections to inaccurate or incomplete data.
Deletion: Request deletion of your personal data.
Restriction: Limit our processing of your data.
Portability: Receive a machine-readable copy of your data.
Opt-Out: Withdraw consent for marketing or certain processing activities.
Requests can be made by contacting us at hello@1maxexchange.com. We will respond within the time limits required by applicable law.
We take appropriate technical and organizational measures to protect your data, including:
End-to-end encryption for wallet connections.
TLS/SSL encryption for all data transmissions.
Secure password hashing and storage.
Access controls and audit logging.
Despite these measures, no internet-based service is 100% secure. We encourage users to practice good security hygiene.
Our Service is not directed at individuals under 18 years old. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal data, contact us to request deletion.
Our Service may link to third-party websites or integrate with third-party tools. We are not responsible for their privacy practices. Please review their privacy policies before interacting with them.
Your information may be stored and processed in countries other than your own. We take steps to ensure adequate protection of your data in accordance with applicable laws.
We may update this Privacy Policy from time to time. Any changes will be posted with an updated “Last Updated” date. Significant changes will be communicated via email or in-app notification.
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: hello@1maxexchange.com
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